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I received delivery this morning of an EdgeStar Wine Refrigerator, purchased from Living Direct, and it had a large dent in its outside frame. The unit worked when plugged in, but the dent was very visible. I called Living Direct, and in very short order, I received a...
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5.0
#1056497
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I am truly upset about this order. The price to return this order to your company costs me more than the product itself. When I originally ordered this item it mentions nothing about hiring an electrician to install the dishwasher. When I open the box there was a...
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1.0
Product
#1031928
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Please do not buy from this company. I am truly upset about this order. The price to return this order to your company costs me more than the product itself. When I originally ordered this item it mentions nothing about hiring an electrician to install the dishwasher....
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1.0
Product
#1030516
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Iceomatic Ice Maker Review

Living Direct
#837281
1.0
Bought $2300 ice machine...didn't need the pump so I needed to return it. Charging me 15% "restocking fee". That equates to $50. This is how they treat you for buying a big ticket item. You can take your customer policy and shove it up your ***!!!
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Portable Dishwasher Review

Living Direct
#783849
1.5
I bought a portable dishwasher and had to return it. I think it is terrible that I had to pay $98 to ship it back plus a $35 restocking fee. Will never purchase from living direct again!
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Ice Maker Review

Living Direct
#647165
1.0
Living direct sent me a broken ice maker, charged my credit card twice for insurance, RUDE RUDE RUDE CUSTOMER SERVICE, lost my replacement ice maker an now I have to wait until the end of the month ti get it replaced,wow...AWFUL
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LG Washer Review

Living Direct
#550208
Bought LG washer/dryer combo. Delivery at curb!!! I live upstairs & a single woman!!! All other items ship diff days. Never again!!! Threatened to return item & LD said they would charge 20% of sale price!!!
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Do not purchase from this company. I wish I had read the reviews first. Less than 10 days after purchasing my wine cooler, I found the exact model for $221 less. I called Living Direct to inquire into their 30 day price match which they will not honor. I would caution...
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1.8
I didn't like
  • Will not return my money for an item that was not what i ordered
#1018854
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I Bought a wine cooler through sears.com, never realized that sears was not my return warranty. It came in a big huge box with a pretty tight box that contained the cooler. I had to cut the box to be able to take wine cooler, how they expect me to mail it in their...
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#974822
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I ordered a BWC120SS cooler from WineCoolersDirect aka LivingDirect aka Edgestar because it was advertised to have a temp range from the upper 30s to the mid 50s Fahrenheit. First unit wouldn't get into the top half of the range. Sent it back for a replacement. ...
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1.0
I didn't like
  • False advertising
  • Took my money for an item that i never agreed to pay for
  • Will not return my money for an item that was not what i ordered
#950875
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Very poor customer service, only valuable while they are taking an order. You are responsible for shipping return and they take a 15-25% RESTOCKING FEE! Rude manager Michael George(sure) we returned $800 item because it didn't work! Too bad read the fine print. It was...
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1.7
I didn't like
  • Does not honor return policy
  • Bad customer service
#907151
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We are so upset with this company. We bought a dishwasher from Living Direct in the middle of July. We have been updating our home and haven't had the time to install it (or even take it out of the box) until yesterday (middle of August). We installed it correctly and...
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1.5
Product
I didn't like
  • Bad customer service
#906089
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Horrible, horrible, customer service. Says next agent will be right with you, what a joke! Does not answer phone, on hold over an hour. Tried 3 times today and 2 times yesterday and nothing. Product was misrepresented too and looks like from website they will only...
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#882499
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I purchased a edge star kegerator from Living Direct a little over a month ago. The door was crack and the whole thing was dented. Temperature would not chill properly and it poured awful. I have tried to call the company numerous times and was never able to get...
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1.8
#872698
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