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Have spent hours on phone with Living Direct, Electrolux, and New Leaf regarding an a/c unit that stopped working with almost two years remaining on an extended warranty. Each tells me that it's the other's responsibility. I saved all the e-mails I received about the...
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Anonymous
CurlyClumberSpaniel

To clarify why I was dealing with three different companies: The extended warranty was an add-on purchase whose box I checkmarked on the same page as the product purchase. The...

#1325636
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I purchased from them in December they charged me then refunded me two days later because they told me they no longer carry what i ordered. I said ok i will order elsewhere which i did. 4 months later they charge my card again I called and ask why and they said it was...
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1.0
I didn't like
  • Customer service
#1128856
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I received delivery this morning of an EdgeStar Wine Refrigerator, purchased from Living Direct, and it had a large dent in its outside frame. The unit worked when plugged in, but the dent was very visible. I called Living Direct, and in very short order, I received a...
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5.0
#1056497
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I am truly upset about this order. The price to return this order to your company costs me more than the product itself. When I originally ordered this item it mentions nothing about hiring an electrician to install the dishwasher. When I open the box there was a...
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1.0
Product
#1031928
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Please do not buy from this company. I am truly upset about this order. The price to return this order to your company costs me more than the product itself. When I originally ordered this item it mentions nothing about hiring an electrician to install the dishwasher....
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1.0
Product
#1030516
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Do not purchase from this company. I wish I had read the reviews first. Less than 10 days after purchasing my wine cooler, I found the exact model for $221 less. I called Living Direct to inquire into their 30 day price match which they will not honor. I would caution...
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1.8
I didn't like
  • Will not return my money for an item that was not what i ordered
#1018854
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I Bought a wine cooler through sears.com, never realized that sears was not my return warranty. It came in a big huge box with a pretty tight box that contained the cooler. I had to cut the box to be able to take wine cooler, how they expect me to mail it in their...
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#974822
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I ordered a BWC120SS cooler from WineCoolersDirect aka LivingDirect aka Edgestar because it was advertised to have a temp range from the upper 30s to the mid 50s Fahrenheit. First unit wouldn't get into the top half of the range. Sent it back for a replacement. ...
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1.0
I didn't like
  • False advertising
  • Bad customer service
  • Will not return my money for item that was not as advertised
#950875
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Very poor customer service, only valuable while they are taking an order. You are responsible for shipping return and they take a 15-25% RESTOCKING FEE! Rude manager Michael George(sure) we returned $800 item because it didn't work! Too bad read the fine print. It was...
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1.7
I didn't like
  • Does not honor return policy
  • Bad customer service
#907151
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Contact Living Direct

Mailing Address:
Living Direct, Inc.
402 Otterson Dr, Suite 100
Chico, California 95928
United States
Phone:
(866) 975-4846
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We are so upset with this company. We bought a dishwasher from Living Direct in the middle of July. We have been updating our home and haven't had the time to install it (or even take it out of the box) until yesterday (middle of August). We installed it correctly and...
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1.5
Alpine,Utah
Product
I didn't like
  • Bad customer service
#906089
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