After looking for weeks for a small size refrigerator to go into my
1954 Vintage trailer, i found this company had a Avanti that would fit perfectly. They delivered the over $500. refrig and that is when the problems started. In the factory they BAKE ON GLUE to the Energy
Star label just under the edge of the black plastic strip that runs across the top of the refrig. After an hour of trying to soak the label off i contacted Michael Coons who told me to get GOO Gone, So now i had to purchase a product to *** this baked on GLUE. After a very carefully hour, i finally was able to scrape off the glue, HOWEVER, the
Goo Gone, took the shine off the black plastic strip where the label was stuck on. Mr Coons offered me $30. i said i think $ 50. would be more in line for all the trouble this has put me thru plus the discoloration of the black plastic strip. He told me to send him a photo and i did, then he said it does not show any damage. I told him to credit the $30 to me BUT that i would be writing a review of my dealings with this company and him in particular. I would not
recommend using this company for ANYTHING as this person has no
respect for his customer nor does he care about customer relations.
Product or Service Mentioned: Living Direct Customer Care.
Reason of review: Damaged or defective.
Monetary Loss: $100.
Preferred solution: Price reduction.